From design through user occupancy, we maintain the highest level of quality management on our jobs by:
- Acquiring a comprehensive understanding and control of all project documents
- Maintaining cooperative and efficient communication between all parties
- Identifying potential disputes early, and instituting a claims avoidance program
- Acting aggressively in the pursuit of due diligence
- Using a fair and equitable approach to the various team members, while always protecting your interests
A OCMI’s Quality Control Program focuses on providing you with service that is responsive, accurate, thorough, cost effective, and user-friendly. In response to the solicitation’s request, our proposed, formalized Quality Control Program addresses the following key issues.
Ensure High Quality Services and Deliverables
We ensure quality by adhering to strict principles of accuracy and timeliness. From the receipt of a project through its closeout, OCMI assigns a single individual to serve as the key point of customer contact. This continuity encourages the project participants to communicate, ask questions, and gain a better understanding of expectations and the intended scope of work. OCMI also has well-established processes and systems in place for marketing, accounting, and human resources. Every project is logged into our accounting database and software, and we have a very comprehensive system in place to track hours spent on the task order versus our agreed-upon proposal. With these systems in place, our people spend more time working, and less time worrying about general and administrative functions of the company. Our management review process (below) is used to ensure the quality of our deliverables.
Prior to delivering our work product to our customers, we exercise a multi-layer review program to ensure that our project personnel have exercised their due diligence on the project. Every deliverable is reviewed by our Quality Control Supervisors, Neil Murphy and John Mauk. Throughout the life cycle of any given job, our personnel meet regularly with their supervisors to track progress, address key issues, and clarify ambiguities. Regardless of level of experience, the person performing the work is checked on the accuracy of their measurements, the durations of their activities, or the completeness of their reports. We work in a field where numerical accuracy is critical, and even the most senior people make mistakes. Work-in-progress and final draft deliverables are thoroughly reviewed by department heads prior to submission. These are individuals who typically have not been working on this particular project, and they serve as an objective third opinion.
Corrective and Preventative Measures
We mitigate conflicts and problems by utilizing simple tools. One of the most often-overlooked tools to ensure the highest quality on a project, is simple communication. When we receive a task order (for example, a construction cost estimating assignment), the Estimating Manager reviews the project before assigning it to a Project Manager. They meet regularly to talk with the client, track progress, address key issues, and clarify ambiguities. The Project Manager in turn, assigns responsibilities to Senior Estimators by building trade (ie. structural, mechanical, etc.). The Senior Estimators utilize the Estimators and Junior Estimators to provide basic functions such as simple quantity take-off, calling subcontractors for prices, and checking arithmetic. Once a Project Manager has compiled all parts of the estimate, he provides an exhaustive due diligence check of the quantities, prices, coordination, etc. He then presents the final draft estimate to the Estimating Manager who provides another layer of management review to the project. Once a deliverable has been given to the customer, we prefer to go through it with them, either in person or via web conference. This gives them an opportunity to assimilate the information and ask questions.
Our complete quality management program begins with comprehensive employee training in the fundamentals of design and construction technology, methodologies, and law. We assign junior staff members with tasks that are within their level of experience, without placing unreasonable expectations on them. As employees gain experience, we gradually assign greater responsibilities, and hold them accountable for multiple aspects of a project, or multiple projects, depending on the task. Mid- and senior-level employees are strongly encouraged to seek professional certifications and take continuing education courses. For example, we presently employ 16 cost estimators. Of those, 9 are Certified Professional Estimators (CPE).